ARC Pediatrics Far West
ARC offers convenient access to pediatricians for your newborns, children, adolescents, and young adults. Get Same-Day appointments for your child when you need it, quick lab results with our on-site lab, and 24-hour phone nurses for in between appointments.
If daytime appointments are not convenient for you or your child, ARC also offers evening and weekend visits with the first-available pediatrician at any ARC After Hours Clinic.
We are here for you for the expected, unexpected and
everything in between
Well-check exams that fit
your scheduleA well-check exam, also known as a well-care, well-baby, or well-child visit focuses on maintaining your child's health, discusses preventive care, and helps establish a trusting relationship between your child and their doctor. Book a well check exam at a time that's convenient for you and your child. Schedule a daytime, night, or weekend appointment directly into a
Our patient portal
and mobile appARC MyChart, makes it easy to keep your child's healthcare at your fingertips, with online scheduling, test results, immunization records, medication lists, past visit summaries, and easy messaging with our doctors and nurses. Book online or use ARC MyChart for speedy scheduling.
ARC MyChart
Find the perfect pediatrician
for your child's needsAttend a free Prenatal Meet and Greet to meet some of our pediatric physicians and choose the doctor who will partner with you in the growth and development of your child. Choose between a group teleconference or an individual visit in-person or by televisit.
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Services
- 24/7 Medical Care
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24/7 Medical Care
Same-Day appointments available 7 days a week, including nights and holidays.
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- 24-Hour Phone Nurses
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24-Hour Phone Nurses
You can reach all-night phone nurses by calling any clinic and pressing “4” to speak with a nurse.
- Adult Mental Health
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Adult Mental Health
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
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- After Hours Clinic
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After Hours Clinic
Our After Hours Clinic locations are staffed by both pediatric and adult medicine providers who can care for you and your loved ones’ immediate health issues during hours your primary care physician is unavailable - nights, weekends, and holidays.
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- Annual Physical Exam
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Annual Physical Exam
An annual wellness exam helps you touch base with your ARC doctor, address health issues, and talk about preventative measures for you.
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- Anti-Obesity Medication Program
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Anti-Obesity Medication Program
ARC's Anti-Obesity Medication Program offers weight-loss medication and counseling for ages 18 and up, as well as genetic testing and treatment for obesity predisposition.
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- Coumadin® Therapy
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Coumadin® Therapy
Coumadin® is an anticoagulant (blood thinner) that reduces the formation of blood clots. Coumadin® works by blocking the formation of certain clotting factors.
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- COVID-19 Care
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COVID-19 Care
Schedule a COVID-19 drive-up test at the closest ARC Clinic available or book a telemedicine consultation.
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- DEXA Body Scan
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DEXA Body Scan
A DEXA body composition analysis scan, also known as dual-energy X-ray absorptiometry, uses x-ray technology combined with software to measure your height, muscle and fat in your body. It gives you a detailed snapshot of how your body weight breaks down into fat and lean tissue.
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- Diabetic Retinopathy Screenings
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Diabetic Retinopathy Screenings
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
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- Flu Shots
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Flu Shots
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
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- HIV Prophylaxis (PrEP)
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HIV Prophylaxis (PrEP)
PrEP, or pre-exposure prophylaxis, is a way for people who do not have HIV to prevent getting HIV. This treatment, designed for people who are at substantial risk of getting HIV infection, consists of taking a pill every day.
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- LGBTQIA+ Health
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LGBTQIA+ Health
At ARC, we warmly welcome all members of our large and diverse community, including those who identify as LGBTQIA+. We are committed to promoting the health and wellness of every individual. Our primary objective is to provide each patient with compassionate and exceptional healthcare tailored to their unique needs.
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- Mammograms
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Mammograms
Mammograms play a key role in early breast cancer detection and can help decrease breast cancer deaths. Often, a mammogram can detect cancer, noncancerous or benign tumors, and cysts before they can be felt.
See AlsoArc for Windows 11 ReviewStephanie A. Ericson, MD- Internal MedicineJenelyn J. Ramos, MD- Family MedicineLearn More
- Medicare Wellness
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Medicare Wellness
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
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- On-Site Lab Services
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On-Site Lab Services
The labs at ARC clinics can test for things like COVID-19, diabetes, strep, and flu. Other tests that your doctor can request include blood work, a metabolic panel, or lipid and liver panels.
- Osteoporosis/Bone Density Screenings
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Osteoporosis/Bone Density Screenings
A bone density screening helps determine if you have low bone mass or osteoporosis - a bone disorder that causes bones to become fragile and more likely to break.
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- Pediatric Meet & Greet
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Pediatric Meet & Greet
Preparing for your baby's arrival is an exciting time that can raise questions about the health care your child will receive. A free ARC Pediatric Meet & Greet is an excellent opportunity for you to learn about our practice and inquire about an individual doctors' philosophy of caring for infants, children, and teens.
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- Pediatric Mental Health
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Pediatric Mental Health
When you have concerns about your child’s mental or behavioral health, your ARC pediatrician can conduct a screening or refer you to a provider who can determine the kind of help you need and help you access the right resources for your child.
Learn More
- Pediatric Newborn Visits
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Pediatric Newborn Visits
Our dedicated pediatricians offer comprehensive 3-day and 2-week newborn visits designed to ensure the health and well-being of your newest family member.
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- Radiology Services
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Radiology Services
Radiology services at ARC use imaging to diagnose and treat diseases visualized within the human body. Our full and partial body radiology equipment is a state-of-the-art digital radiology system that offers fast processing, elimination of films, and the ability of our doctors to view images and reports online.
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- Retinal Eye Exam
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Retinal Eye Exam
Retinal eye exams help evaluate the back of your eye, retina, optic disk, and the retinal blood vessels that nourish the retina.
- Same-Day Care
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Same-Day Care
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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- Telemedicine Visits
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Telemedicine Visits
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
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- X-Rays
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X-Rays
Standard x-rays are done for many reasons. These reasons include diagnosing tumors, bone injuries, and other reasons for spine pain.
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ARC Far West Pediatricians
-
James Anderson, IV, MD
4.8out of 5
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
-
Rachael Bentley, PA-C
4.8out of 5
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
-
William Getman, MD
4.9out of 5
Book NowARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
-
Helena Gonzalez, MD
4.8out of 5
Book NowARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
-
Conor Hagen, MD
4.9out of 5
Book NowARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
-
Sangeeta Jain, MD
4.8out of 5
Book NowARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
-
Elizabeth Knapp, MD
4.9out of 5
Book NowARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
-
Grace Ann Nwosu, PA-C
4.9out of 5
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
-
Puneet Singh, MD
4.9out of 5
Book NowARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
